Travel Guide
 

Our Fleet

We love our fleet at National Express. Whether we're talking about coaches or buses, there's just something about seeing a member of the fleet out on the open road. Coming soon, we'll have a page that allows you to compare all the vehicles that make up National Express. Secretly, we've all got a favourite. We hope you will too. We're looking for safe, professional, experienced drivers with or without the PCV qualification to drive our passengers along our city centre and out-of-town routes. Naturally, you'll need to keep to duty boards and rosters, and make sure you reach your destinations each day according to the timetables.

We offer a full charter bus service with 20, 25 (CNG: limted range), 36, 43, 56 and 57 passenger buses that are available to serve all travel needs for your department. Sit back and relax while our team of professional drivers delivers you to your destination.

 
 
 
 

Children Traveling Alone

Children under the age of 8 years old must travel with another passenger of 15 years of age or older and must stay with this person at all times. Passengers between the ages of 8 and 14 are allowed to travel unaccompanied, following these suggestions:

1) There are no transfers necessary for the trip.

2) The trip must take place during daylight hours; no overnight trips are permitted.

3) The destination station will be open at the time of arrival.

4) In all cases, we requires that the name of the person picking up the child at the destination must be specified when the ticket is purchased. A valid picture ID is required in order for the child to be released. A fee of $15 will be assessed for each child traveling alone. If any of the above requirements are not met by the child traveling alone, then he or she must travel with a person 15 years of age or older.

Tickets for unaccompanied children are sold by phone and require the information mentioned above. There may be special fares or discounts for children. This information is available in the Discounts section of the Website.

 
 
 

Child Safety Seats

Child safety seats are more than welcome on our vehicles. We understand that your child’s safety is of paramount importance to you, and it is to us as well. The child’s ticket must be purchased at the usual our children’s fare price. Please ensure the child seat is approved for use in a motor vehicle and is used in accordance with manufacturer’s guidelines.

It is your responsibility to attach the child safety seat properly and to ensure the lap and/or shoulder belt/harness are working properly and are correctly placed.

 
 
 

Luggage

With us, you can rest assured that there will never be additional charges for your luggage, as long as it meets our very reasonable weight and space requirements. We understand that when you travel, you want to keep certain items with you. That’s never a problem with us.

In addition, those who need extra help handling their luggage will find all the assistance they need from our professionals. This can be especially helpful for our elderly passengers or for travelers with disabilities.

Please be sure to have proper identification on all your bags. If you have a connecting trip, please note that you are responsible for retrieving your luggage from one motorcoach and placing it in the next one.

 
 
 

Baggage Restrictions

Passengers may check in two luggage items and one carry-on item for free. The carry-on must be able to fit in the overhead compartment or under your seat.

The luggage total weight may not be above 100 pounds. For each additional pound, there will be a $1 fee. A $25.00 fee will be charged to any additional baggage

Please note that bicycles, skis and ski poles must be packed in securely fashioned wood, canvas or other substantial packaging. Towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas. It must also be securely strapped or tied. Towing equipment is limited to 100 pounds actual weight; these items are not exempt from oversize charges.

 
 
 

Permissible Baggage

Permissible baggage includes, but is not limited to, suitcases, duffel bags, toolboxes and securely wrapped cardboard boxes. Loose items and bags do not meet the requirements for check-in baggage, however we offers alternative packing solutions for an extra charge.

Prohibited items include acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, material with disagreeable odor, matches, merchandise for sale, protruding articles, or any other unsecured articles including those in plastic or paper bags. Personal items such as medication or money may not be checked in with your bags and must be carried with the passenger at all times.

Electronic items such as audio players, mobile phones and laptops may travel with the passenger on board and should not be checked in.

If you have any doubts or concerns, please check our thorough Traveling Items List, for detailed information on what is permitted and what is not.

Traveling Items List:

In most cases, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and cardboard boxes that are securely tied. Plastic and paper bags are not acceptable as checked baggage. For a small fee, shipping containers are available many terminals.

 
 
 

Lost Luggage

We acknowledges a total baggage liability of $250.00 per adult ticket and $125.00 per child ticket. This applies to those bags that fit within our weight and size regulations. We will accept a maximum liability of $100 for baggage that exceeds said limits, and is not responsible for their loss or damage. Additionally, liability applies only to those bags lost or damaged that were checked in. We are not liable for bags that were not checked in.

Travelers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction.

Lost or delayed baggage will not be delivered outside of the United States. We will gladly assist you in arranging for delivery outside of the United States for an extra charge. If you have any questions, please don’t hesitate to contact us at info@company.com or info.local@company.com.

 
 
 

Refunds And Exchanges

Please understand that we are unable to issue refunds under the following circumstances:

Non Refundable Tickets 
  • Cannot be changed.
  • Cannot be cancelled.
  • Cannot be transferred.
  • Will add RedRiders Points (if registered to the program).
  • Cannot be combined width any other discount and/or promotion.

Standard Fare Tickets 
  • Cannot be transferred.
  • Cancellation must be requested 24 hours prior to scheduled departure.
  • Changes must be requested up to 6 hours prior to scheduled departure.
  • If the ticket is changed (service fee & price difference may apply).
  • Will add RedRiders Points (if registered to the program).
  • Can be combined with other discounts.
  • If the ticket is Refunded (30% service fee will be applied).

Refundable Fare Tickets 
  • Cannot be transferred.
  • Cancellations can be requested up to 3 hours prior to scheduled departure.
  • Changes must be requested up to 3 hours prior to schedules departure.
  • If the tickets is changed (price difference may apply).
  • Will add RedRiders Points (if registered to the program).
  • Can be combined with other discounts.
  • If the ticket is Refunded (without Service Fee).
 
 
 

General Terms & Conditions

 
  • If the ticket is unused and/or if you miss your trip, you cannot get refunded nor compensated.
  • The cancellation request must be made before the scheduled departure of the service.
  • If prices increase or decrease after the purchase, we will not charge not refund the difference in prices.
  • Applicable discounts become invalid once the ticket is purchased.
  • Tickets may be changed for another date and time.
  • Tickets purchased within 24 hours of departure are non-refundable.
  • Changes (if possible) can be made over the phone by calling us at 1-877-733-0724.
  • Refunds (if possible) must be requested through refunds@usa.com.
  • Tickets purchased cannot be Transferred to another person.
  • We will make a reasonable effort to provide Wi-Fi, if the service is unavailable refunds and or compensations will not be provided.
  • If the service is delayed for external factors (traffic, weather and/or accidents) refunds cannot be provided.
  • If a picture ID is not presented refunds and/or compensations will not be provided.
  • Red Coach will not make a bus return to a previous location to pickup passengers.
  • Ticktes purchased over the phone will have a $2.00 processing fee.